Delivery Information

1. Order Processing Time

After you place an order on Sapnadeep Enterprises (https://fishocare.com/), our team will process and pack your order within ✅ 1–2 business days. Once packaged, your order will be handed over to the courier/shipping partner.

2. Shipping Methods & Regions Served

• We deliver across India (All-India Standard Delivery).
• We use trusted courier or logistics partners (standard, sometimes express for perishable or live aquatic products).
• For live fish, plants or perishable aquatic items — we use special packaging and faster shipping (where possible) to ensure safe delivery.

3. Estimated Delivery Time

Delivery time depends on your location. Approximate delivery durations:

• Major metro cities / nearby regions: ✅ 2–4 business days
• Other regions: ✅ 4–7 business days
• Live / perishable aquatic items: we aim for fastest possible dispatch & delivery — typically within ✅ 2–5 business days, depending on tractability and courier availability.

4. Shipping Costs & Charges

Shipping charges for your order will depend on:

• Delivery location (distance from dispatch center)
• Weight and size of the package
• Type of product — live / perishable products may have special packaging or courier costs

You will see the exact shipping cost during checkout before payment. If we offer free shipping or flat-rate shipping (for certain orders or above a threshold), we will clearly state that on the product page or during checkout.

5. Safe Packaging for Aquatic & Fragile Items

Because Sapnadeep Enterprises handles aquatic products (live fish, plants, water-sensitive items), we follow extra precautions:

• Use leak-proof, insulated or moisture-resistant packaging for live aquatic items or plants.
• Cushion and protect fragile or breakable accessories (glass tanks, heaters, filters, etc.) using bubble-wrap / padding / double-boxing where needed.
• Label packages clearly as “Perishable” or “Fragile” so handlers treat them with care.
• Use quickest shipping method feasible for live / perishable items to reduce transit time and stress on aquatic life. 🐠

6. Tracking & Delivery Notifications

After dispatch, you will receive a tracking ID (via email or SMS or inside your account) to track your shipment. Please check tracking status and ensure someone is available to receive fragile or live shipments. For live aquatic items — once shipment is delivered, inspect the package immediately and report any issues (damage / mortality) as per our Return & Replacement/Refund Policy.

7. Delivery Restrictions & Safety Notice

• We may not be able to ship certain live aquatic items to very remote or inaccessible areas if courier service is unavailable or too slow. In such cases we will inform you before accepting the order.
• During extreme weather conditions (very hot, very cold), longer transit times may affect live goods — we request customers to order carefully and choose locations with faster courier support.

8. What to Do On Delivery

- Please check the package before accepting delivery. If there is visible damage, take photos and reject or report immediately.
- For live/fish/plants — open the package immediately, check the condition, and notify us within ✅ 24–48 hours if there are any issues (dead fish, severe damage, leakage, etc.).
- Keep original packaging and delivery receipt until you confirm that everything is fine — it helps in case of claims or return/replacement requests.

9. Contact Information

If you have any questions or special delivery requests (express, fragile packaging, local pick-up), contact us at:
Email: ✅ sapnadeepenterprises@gmail.com
Address: ✅ Arrah More, Shastri Ave, Bidhannagar, Arrah, Durgapur, West Bengal

10. Changes to Delivery Policy

We may update or modify this Delivery Information at any time. Revised policy will apply to orders placed after the update.